Customer Service

Customer service:

Shipping Policy:

Kjøre project ships all domestic European orders via GLS and international orders via FedEx or DHL and tracking numbers are provided by email at the time of shipment. The customer assumes responsibility for any additional charges on rejected packages. Kjøre project is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer. We always dispatch an order within one working days, but we can’t directly control the delivery times beyond our end. As a general rule, assume that our currier will take:

  • Standard 1-2 days (IT): -3,70€
  • Standard: 4-5 days (UE) -7.90€
  • Standard: 5-6 days (World) -11.90€
  • Express: 2-3 days (World) -35€

Any shipment will be delivery through kjøre project’s Italian warehouse; Taita Srl, Viale dell’industria, 37035 San Giovanni Ilarione,(Vr); VAT n. 03471040232. Kjøre Project’s website uses cookies, including third parties, to draw some visitor’s preferences and to improve visualizations.

Return Policy:

We will be glad to refund or exchange any new and unused merchandise, please contact kjøre project’s department at sales@kjoreproject.com. The item (s) have to be returned within a 30 days from date of purchase; with proof of purchase with original packaging and with our Authorization Number and to obtain your return authorization number, please contact the kjøre project service department at sales@kjoreproject.com. For all orders being sent to our Returns department, please be sure to ship your item by insured and traceable mail. This service is offered by FedEx, GLS, DHL, and other carriers. You will be responsible for shipment costs. We highly recommend you insure your parcel and adequately protect during shipment. Kjøre project is not responsible for product lost or damaged during shipment.

Care of your products:

As with any handmade product there are slight and unique variations in each of our goods. From stitching to snap placements to embossing patterns each kjøre project product is unique; so each of these items are one of a kind and no two items will be alike. For our leather products, we recommend simply rubbing the leather with a soft cloth or rag to bring out its sheen and to diminish any small scuffs that develop.